Privacy Policy - Hermitech

Effective Date: March 24, 2026

At Hermitech (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://hermitech.co.ke), purchase our products, or interact with us. Please read this policy carefully.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or when you participate in activities on the website (such as making a purchase).

Personal Information: Name, shipping address, billing address, email address, and phone number.
Payment Information: Payment details necessary to process your orders (e.g., credit card numbers, mobile money/M-Pesa details). Note: All payment data is handled securely by our third-party payment processors, and we do not store full credit card numbers on our servers.
Automatically Collected Data: We automatically collect certain information when you visit, use, or navigate the site. This includes your IP address, browser and device characteristics, operating system, referring URLs, and information about how and when you use our website.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

To Fulfill and Manage Your Orders: We use your information to process your payments, arrange for shipping across Kenya, and provide you with invoices and/or order confirmations.
To Communicate With You: To provide customer support, respond to inquiries, and send you order updates or administrative information.
To Improve Our Website: To understand how our customers use our site and to improve the overall user experience and product offerings.
For Marketing (With Your Consent): To send you promotional emails or messages about new gadgets, security equipment, or sales. You can opt out of these at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share information with third parties in the following situations:

Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, courier/delivery services, email delivery, and hosting services).
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website and your checkout experience.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order. Our website uses SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely. However, please remember that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request a review, update, or deletion of your personal information, please contact us using the details below.

7. Contact Us

If you have questions or comments about this Privacy Policy or how we handle your data, please contact us at:

Hermitech Benjoe House, 3rd Floor, Shop C7 Tea Room Tsavo Road, Nairobi CBD, Kenya Phone: 0741 775 510 / 0781 056 646 Email: info@hermitech.co.ke