Terms of Service

Effective Date: March 2026

Welcome to Hermitech! These Terms of Service (“Terms”) govern your use of our website located at https://hermitech.co.ke (the “Site”) and the purchase of products from Hermitech (“we,” “us,” or “our”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card or mobile money information), may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over networks.

2. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

• Pricing and Descriptions: We reserve the right to modify the contents of this site at any time. Prices for our products are subject to change without notice. We have made every effort to display as accurately as possible the colors and images of our products, but we cannot guarantee your computer monitor’s display of any color will be accurate.

3. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We reserve the right to discontinue any product at any time.

4. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

6. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. In no case shall Hermitech, our directors, officers, employees, affiliates, or agents be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Kenya.

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

Hermitech Benjoe House, 3rd Floor, Shop C7 Tea Room Tsavo Road, Nairobi CBD, Kenya Phone: 0741 775 510 / 0781 056 646 Email: info@hermitech.co.ke